Terms and conditions

Bookings

Your booking stands once we have confirmed it by phone, WhatsApp, SMS or email. When that confirmation arrives, please double-check the pickup address, date, time and number of passengers.

Fares

Before you set off, we give you a fixed fare for the journey you have booked. If you ask for extra stops, a big change of route or more waiting time, or if tolls and airport fees sit outside your quote, these may be added, but we will always let you know beforehand.

Time spent waiting

When we collect from an airport, we follow your flight and never charge you for a delay. For any other pickup, please be ready at the agreed time; if waiting charges might apply, we will say so in advance.

Cancellations

If your plans change, tell us as early as you can. A late cancellation, or a no-show once the driver has arrived, may be charged, particularly on airport and long-distance bookings.

Bags, children and pets

When booking, mention any bulky luggage, child seats or pets so we can send the right vehicle. Calm, well-behaved pets can travel if arranged first.

Behaviour in the vehicle

A driver can decline or stop a journey if a passenger is violent, abusive or acts unsafely. Any mess or damage to the car may be charged to cover cleaning or repairs.

Payment

Pay by card, Visa, American Express, Apple Pay or Google Pay. Businesses can be invoiced if agreed first.

Contact

Queries about these terms: info@navtaxis.co.uk or 07554 522230.